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Sam, HMRC with her children

Sam knows the challenges that come with single parenting only too well. In addition to raising two toddlers, she was working a full-time job within the Civil Service.

When Sam initially accepted her new permanent role within HMRC, she hoped to create a bright financial future for herself and her two children. With no family nearby, she was doing her best to juggle everything by herself. Despite her best efforts, she soon realised that something needed to change.

“I had to pay a lot for childcare as I was working full-time and my kids were still young. I ended up in a situation where I was paying out more than what I was earning. I became very stressed.”

With a three-year-old son and six-month-old baby girl, Sam had no choice but to cut her maternity leave short and go back to work. As more money was going out than coming in, she ended up with thousands of pounds worth of debt and eventually broke down to her team at work.

“My kids were severely affected by the whole thing. My son was particularly poorly which meant I had to take time off work sporadically. I felt crippled. That’s when my manager mentioned the Charity. I gave them a call and the staff were so welcoming. They really listened to me.”

After talking through her problems together, we discovered that we were able to provide financial support to help Sam feel more in control of her situation. We also signposted her to one of our partner organisations, Turn2Us, and provided money advice to help her cope with her finances in the future.

“The financial support made a big difference to my life at the time and the gentleman on the phone was very kind. He explained what my priority and non-priority debt was and helped me move forward. He educated me. I could finally get a good night’s sleep.”

We recently got back in touch with Sam and she had good news for us. Not only has she found a new part time job within the same department, but she has also been promoted to a senior level after proving her range of abilities within the work place. This new timeframe provides her with the space to improve her finances and most importantly, valuable time with her young children.

“I’m going to be able to recover from this situation much sooner than expected thanks to the kindness of others. There is always light at the end of the tunnel, especially when it comes to services like the Charity.”

“During this lockdown, it's easy to feel alone but we must remember that we're all in this together and we must look out for each other. The Charity had my back when I needed them most and I'm in a happier place thanks to the kindness they showed me.”

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