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Use our carer's passport digital tool

An older person's hand grasps a dandelion, alongside a younger person's hand.

By completing our Carer’s Passport tool, you will have time to reflect and consider how your caring responsibilities impact your working life before discussing with your line manager and completing the Civil Service Carer's Passport form (which will be emailed to you).

This is for any carer employed within the Civil Service who would like time to reflect on their caring responsibilities prior to completing the Civil Service Carer's Passport form with their line manager. We’ll also offer you advice about additional support and services.

The Carer’s Passport tool is also available to anyone within the Civil Service with caring responsibilities who would like to know more about the support available to them.

We would like to stress that for all your caring needs outside the workplace, we can offer you carers resources, tools and information as detailed in the caring section of our website

Read further information about the Civil Service Carer’s Passport and Carer’s Charter.

What do I need and what will I be asked?

You don’t need anything to complete the questionnaire but we’ll ask you a few questions to confirm your eligibility. You may find it helpful to take a few minutes thinking about the impact your caring responsibilities have on your life. Consider the support you already have in place and the kind of support that would be helpful to you.

We’ll ask you about your caring responsibilities and your wider situation. This enables us to complete your document(s) as accurately as possible and provide advice and recommendations tailored to your personal circumstances.

*Please note: we don’t store your completed document(s) or Action Plan – you will receive them via email to keep safe.

What else can we help with?

We have services and advice to help with things that we all face from time-to-time, for example: relationship difficulties, caring responsibilities, stress, anxiety and depression. We know that one problem can often lead to another, so we try and look at the whole picture.

In addition, if you're experiencing financial difficulties because of an unexpected need, or if circumstances are making it particularly difficult to manage, we may be able to offer financial help.

If you’re not sure, just give us a call on 0800 056 2424
Or you can email

Online application form.

If you have any further questions about the application process or how to do it, we have some FAQs that you can read as you complete the enquiry form.

Give us a call...

For confidential support and advice call 0800 056 2424 Monday to Friday 10am to 1pm