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Water Advice

Water taps with running water.

Due to different schemes in Scotland and Northern Ireland, this information is applicable to England and Wales only.

Houses built or altered after 1989 will usually have a water meter.

Water meters can save you money, especially if you are ‘water wise’ or if you have a small family or live alone.

If you don’t have a meter, don’t be afraid to find out about them. Many people save money by opting for a water meter, which is usually free. And there is usually an option to change back within a certain time, if you find that it’s not for you.

What do my water bills pay for?

Many people aren’t aware that about half of your water bill is for waste water, i.e. the water that drains from your house and has to be treated.

Some houses have ‘soakaways’ for surface water and others may have drainage systems that don’t drain into public sewers.

You’ll probably know if this applies to you, but it’s a good idea to check with your water and sewerage company whether they give any allowance on your bill in this situation.

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For confidential support and advice call 0800 056 2424 Monday to Friday 9am to 4pm