You are here:

Nearly 80,000 Requests For Help In 2019

Our 2019 impact banner

15 July 2020

Last year we received nearly 80,000 requests for help (a record in our history), and we gave out around £2 million in grants to those in need.


The support we gave in 2019 summary


The social impact of our work

Over the past 18 months, we've been rolling out a programme to evaluate the lasting impact of the Charity’s work. We've looked at those who applied for our caseworker support – which can range from financial assistance to funding counselling, and support with managing caring responsibilities and work.

Applicants surveyed were less stressed and more confident in the 6 to 11 months after applying for help. We were also able to determine a wider 'social value' from our support, proving that the Charity’s help did have a lasting impact for our applicants.

Your donations make a difference

Social value is all about the tangible, wider impact of an organisation's actions, such as a broader economic or environmental benefit. For this analysis we were looking for a lasting improvement in wellbeing. If our applicants saw a lasting improvement, we could statistically prove our intervention had a social value.

Over the past 18 months, we have found that the Charity's social value was between £36.5million and £71.9million for our applicants. In other words, for every £1 the Charity spent on helping an applicant between January 2018 and June 2019, we created between £6 and £11 in social value.

This means, we can take a donation and deliver a social value of between 6 and 11 times the original investment. If you’d like to read more about our work on social value, read the report of our 2018 analysis.

You can also take a look at some stories, films, animations and podcasts, which focus on the impact our work has on the lives of people in our community.

Give us a call...

For confidential support and advice call 0800 056 2424 Monday to Friday 9am to 4pm