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Dementia support service

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16 February 2021

The challenges of working from home may be new to a lot of the nation as we continue to cope with Lockdown 3.0, but they’re very familiar to carers of people with dementia.

According to estimates, over 670,000 people in the UK act as primary and unpaid carers for people with dementia. By 2030, the workforce’s loss of skills and experience due to the condition will cost £1.16 billion – rising from £628 million. With an ageing population and more people finding themselves in caring roles, a ‘silent army’ of caregivers, on-call 24 hours a day, has endured the added strain of a global pandemic to contend with already trying personal circumstances.

Caring for a person with dementia is unique, due to the complex, unpredictable and progressive nature of the disease and the emotional impact on the care provider. Many carers do not think of themselves as ‘carers’, despite making adjustments to their lives and taking on extra responsibilities for a friend or loved one.

In 2015-16, The Charity for Civil Servants held face-to-face consultations with carers across the UK to establish the difficulties they faced in their caring role and envisioned a new support service that could address their needs. The main issues that emerged included a lack of information (or awareness) on what was available; not knowing how to access specialist support and no time to research the available help.

In partnership with Dementia UK, The Charity for Civil Servants has launched a new service that will provide specialist advice, information and support for people with dementia and their carers. We’ve put together a microsite that brings all our resources together in one place – from respite, legal and financial support, and dementia symptoms; to support going into hospital and end of life care.

The site includes Pambot, our virtual chatbot. She will do her best to guide you to the different types of support offered if it’s not immediately clear. She’ll show you examples of how the Charity can help, and ask a series of questions to establish the help you might need. If you still can’t find what you’re looking for, you can request to speak directly to a dementia specialist Admiral Nurse, at a time and in a way that suits you.

Given the current global situation, we’ve paused face-to-face workplace sessions, but we’ve provided two other ways of receiving help:

  1. Book on to a virtual group clinic led by an Admiral Nurse. These clinics feature a themed presentation and Question and Answer sessions offering advice and tailored support.
  2. Book a 1:1 pre-arranged telephone appointment for a dedicated, personalised session with an Admiral Nurse (specialist dementia nurse).

The service is available for a limited time only, and appointments for sessions are subject to availability.

Get started.

Give us a call...

For confidential support and advice call 0800 056 2424 Monday to Friday 9am to 4pm