We understand that life events and caring responsibilities may impact mental and physical wellbeing. It can be overwhelming to reach out for help. Our wellbeing team is here to talk to you about your situation.
Request a wellbeing conversation
What to expect
A wellbeing conversation is a confidential conversation with one of our trained team. They’ll listen without judgement and will signpost you to help we can offer and to other organisations.
This service is available to you as a current, former or retired civil servant or as a dependent of a civil servant. Not sure if this is you? Find out who we support and what you’ll need to make an application.
Once you have completed and submitted an application, we’ll send you a message to let you know we’ve got it. We’ll try to give you an idea of how soon you can have appointment. Depending on what you’ve told us, we may be able to signpost you to some support straight away.
We’ll offer you an appointment as soon as we can. Our waiting times vary throughout the year.
Your appointment can be over the phone or video via Teams. We’ll arrange a time that’s convenient for you within our working day.
In the call, we’ll ask how you are and the reason for your application. We may also ask you about any support you have already had and how useful that was to you.
How to apply
Everything you need to know about how to apply for a wellbeing conversation.
Our promise
We will always treat you with respect.
We’ll tell you things you might find helpful and how to access them.
Many of our services are free. Some services do have a cost though. If you can’t afford these charges, we’ll ask if you want to make a financial application to ask for funding.
If you want to make a financial application we’ll show you how to do this.
If you’re hoping we’ll fund something for you, we’ll discuss this with you. If it’s not something we usually fund, we’ll talk to you about other relevant things that might be helpful to you.
After our conversation, we’ll write to you either by email or via your portal account. This will summarise all our suggestions so you don’t need to remember them.
We may arrange a follow up call to see whether you have been able to access the support you need or to discuss something else relevant to the application.
What we don’t do
We will not judge you, even if you are talking about things you don’t feel comfortable about.
This is not a crisis service. If you need to speak to someone urgently, see our guide to what to do in a crisis.
We don’t provide counselling. We may instead put you in touch with other organisations that do and depending on your circumstances we may be able to fund this for you.
We don’t support you on an on-going basis. If this is what you need, we will advise you about accessing other types of support.
We don’t provide legal information, but you may find our Law Express service helpful.
Tom’s story
The impact of the charity’s help has not only been potentially lifesaving for my daughter, it’s provided peace of mind for the whole family.
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