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FAQs

Why should I volunteer for The Charity for Civil Servants?
What benefits are there when volunteering with the Charity?
What is the Volunteer Vault?
What is the application process and will I be interviewed?
How do you select volunteers for the role?
What skills do I need to volunteer?
What is the time commitment for volunteering?
Can I volunteer for more than one role?
Is there an age restriction to volunteering?
Am I covered by insurance when I volunteer?
Will volunteering affect my benefits?
I have a criminal record; can I still volunteer?
I’m not part of the Civil Service, can I still volunteer?
How do volunteer roles differ from the roles of paid staff in the Charity
Will I receive training?
Can I claim expenses?
How is volunteering activity supervised?
How will you support me?
How will you contact me?
What if I have a problem?
How can I contact the Volunteering Team?

 

Why should I volunteer for The Charity for Civil Servants?

People volunteer for all kinds of different reasons. You may be looking to learn a new skill, give back to the Civil Service community or simply to help others and make a difference. Whatever your reason and whatever role you take on we want to ensure it works for you and that you’ll enjoy doing it.

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What benefits are there when volunteering with the Charity?

Once you become a fully-fledged volunteer you’ll have access to a suite of exclusive resources in the Volunteer Vault, to help you in your role. Along the way, you’ll have the full support of staff and the Volunteering Team checking in with you and guiding you in your activity. If you’re currently working, we can support your personal development by providing testimonials and references about the volunteering you do for us. You’ll also get the chance to meet with other volunteers, in a range of other roles.

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What is the Volunteer Vault?

This is a locked area on our website exclusively for our volunteers. It contains everything you need to volunteer with us. From useful resources and training, to the Volunteer Handbook and our policies.

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What is the application process and will I be interviewed?

This will vary depending on the role you are applying for but most will include an informal chat to find out more about you. This is just to make sure we match you with the right role. Some roles may also require additional steps such as DBS checks, a more structured interview or application forms.

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How do you select volunteers for the role?

The selection process may vary depending on the role. However, volunteers will be selected fairly with a focus on the required skills, criteria and commitment for the role. Our Recruitment and Leaving Policy has more details on how we recruit and select volunteers for roles.

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What skills do I need to volunteer?

Check out the role description page. Here you’ll find out what skills we’re looking for.

Don’t worry if you don’t match all the criteria, there are some things we can support you to learn. Just put yourself forward and let us know why you’d be a good match.

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What is the time commitment for volunteering?

This is very much dependent on the role and your availability. When we designing roles, we try and keep an element of flexibility so you can volunteer around your other commitments.

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Can I volunteer for more than one role?

Yes of course you can if that’s how you “role”, the only limit is the time you feel you are able to give!

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Is there an age restriction to volunteering?

We don’t have an age restriction for volunteering. However, if you are over the age of 80, you may not be covered by our personal accident insurance (see below).

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Am I covered by insurance when I volunteer?

Yes, volunteers are covered by our insurance policies.

However, if you are over the age of 80, you may not be covered by our personal accident insurance.

We need to ensure that you’re safe whilst volunteering with us so will take that into consideration. We can discuss this with you during the application process.

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Will volunteering affect my benefits?

You can volunteer without it affecting your benefits. However, depending on your circumstances you may need to limit the number of hours you volunteer. You can find out more over at Citizens Advice.

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I have a criminal record; can I still volunteer?

The Charity is proud to be an inclusive organisation. However, some roles may require a criminal record check. A criminal conviction will not necessarily prevent you from becoming a volunteer but a decision will be made depending on the type of offence and its relevance to the volunteering role.

If it’s something you are worried about then it’s best to let us know in your application.

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I’m not part of the Civil Service, can I still volunteer?

Yes of course! You don’t have to be affiliated with the Civil Service to volunteer with us. If any roles do require specific knowledge or a connection to the Civil Service, it will be specified in the role description.

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How do volunteer roles differ from the roles of paid staff in the Charity?

We are very careful when developing volunteer roles, making sure activities of volunteers and staff remain distinct yet complimentary of each other. You can read more on this in our Volunteer Handbook.

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Will I receive training?

Yes, most of our volunteering roles will involve some sort of induction and or training. This will be shared with you, before you start your role.

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Can I claim expenses?

We want to ensure that no volunteer is out of pocket and that no one should miss out because they can’t afford to volunteer. Our Expenses Policy has more details on what can be claimed whilst volunteering.

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How is volunteering activity supervised?

Supervision will vary depending on the role but will usually involve regular check ins with Activity Team staff, along with catch ups and reviews with the Volunteering Team. Our Support and Supervision policy has more details on how volunteers are supervised when carrying out activity.

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How will you support me?

We want our volunteers to feel supported and part of a team. We’ll provide opportunities for volunteers to interact with each other, policies and procedures to keep you safe, a proper induction and appropriate training for your role. We'll keep you up to date with changes and encourage and welcome your feedback so we can improve on things. Our Support and Supervision policy has more details on how we support our volunteers.

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How will you contact me?

As well as regular contact from the Activity and Volunteering Teams to offer support and supervision via email and video chat, you’ll also receive a Volunteer Newsletter with volunteering updates and news via email.

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What if I have a problem?

If you’re unhappy about something we’d like to know as soon as possible so we can take steps to resolve it or find a solution.

We hope not but we also have a Complaints Procedure if volunteers need to make a formal complaint. Volunteers are also free to leave their role, at any time. Of course - we’ll always be sorry to see you go but understand if the role isn’t working out quite as you expected.

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How can I contact the Volunteering Team?

The best way to contact us is to email. You can also call us on 020 8240 2459 between 9:30am and 5pm Monday to Friday.

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Give us a call...

For confidential support and advice call 0800 056 2424 Monday to Friday 10am to 3pm