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Terms and Conditions

Introduction

The Charity for Civil Servants’ Community Lottery is administered by our External Lottery Manager, Woods Valldata, under their Affinity Lottery scheme. The Affinity Lottery enables UK charities and sports clubs to raise money through their own weekly lottery.

Each player will be attributed to the charity they sign up to – in this case, The Charity for Civil Servants – and all proceeds will be distributed to that charity. When you sign up to Affinity it guarantees that 50p of every £1 you play goes to your chosen charity. The remaining 50p is used to cover the expenses of the Affinity platform.

Affinity Lottery is administered by The Woods Group Limited (trading as Woods Valldata), Lansdowne House, Bumpers Way, Chippenham, SN14 6NG. Woods Valldata is an External Lottery Manager licenced and regulated in Great Britain by the Gambling Commission under account number 3586.

The Civil Service Benevolent Fund, operating as The Charity for Civil Servants, is a charity registered in England and Wales no. 1136870 and in Scotland no. SC041956. The Civil Service Benevolent Fund is licensed and regulated in Great Britain by the Gambling Commission under account number 28822. All profits from the Community Lottery go towards funding The Charity for Civil Servants and its services.

For full terms and conditions, please visit The Charity for Civil Servants’ Community Lottery site.

Duty of care and responsible gambling

The Charity for Civil Servants Community Lottery is open to individuals who are aged 18 years or over and residents of Great Britain. Unfortunately, this excludes the Channel Islands, Isle of Man, BFPO addresses, and Northern Ireland.

Entry into a draw is subject to confirmation of name, age and contact details of the applicant meeting the legal requirements to take part in a lottery. We reserve the right not to accept and refund any payments made in that event.

By participating in this Community Lottery, you agree to its full terms and conditions, which can be found on the Affinity Lottery platform.

The Charity for Civil Servants promotes responsible gambling. At any time, anyone can advise that they wish to be excluded from our Lottery or other gambling-related activities operated by the Charity. Any requests to be self-excluded from The Charity for Civil Servants’ Community Lottery can be registered through the Community Lottery portal or by contacting the Charity direct by emailing supportercare@foryoubyyou.org.uk or calling us on 020 8240 2400.

Anyone wishing to use this facility will have their details entered on an exclusion database.

The Charity for Civil Servants Social Responsibility in Gambling Policy Document is included below.

Self-help and awareness information

The Charity for Civil Servants provide links to Gambling Support Organisations, including GAMCARE, the leading organisation that provides practical help to problem gamblers. Further support can be found on the website links listed below.

Gamcare: Helpline: 0808 8020 133 (available 24 hours a day, seven days a week).

The Great Foundation

Privacy

The Charity for Civil Servants is deemed the Data Controller, and Woods Valldata, the Data Processor in relation to the personal data processed for the purposes of administering the Community Lottery.

The Charity for Civil Servants and Woods Valldata are committed to protecting the privacy of players and will use your personal information for the purposes of administering the Lottery as described in the Privacy Policy.

Dispute resolution

Any complaints relating to The Charity for Civil Servants’ Community Lottery should be sent in writing to Affinity Lottery, Lansdowne House, Bumpers Way, Chippenham, Wilts, SN14 6NG, giving full details of the complaint and any supporting documentation.

Any complaints and disputes will be dealt with in accordance with our complaints policy. The Charity for Civil Servants is registered with the Fundraising Regulator.

Complaints that cannot be resolved satisfactorily by the Charity or Woods Valldata will be escalated to a third-party Alternative Dispute Resolution (ADR) entity free of charge. As a member of the Lotteries Council this will be referred to The Independent Betting Adjudication Service Limited (IBAS).

Social responsibility in gambling

The Charity for Civil Servants will operate a Community Lottery for their supporters in the UK (excluding Northern Ireland) for the sole purpose of raising funds for The Charity for Civil Servants.

The Charity is committed to ensuring that this Lottery is operated in a secure, fair and socially responsible way and to endorsing responsible gambling amongst its members.

The Gambling Commission regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

  1. Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.
  1. Ensuring that gambling is conducted in a fair and open way.
  1. Protecting children and other vulnerable persons from being harmed or exploited by gambling.

This document sets out the Charity’s policies and approach to ensuring we conduct any gambling activities in a socially responsible way.

Preventing gambling from being a source of crime and disorder

The Charity for Civil Servants maintains a formalised financial control framework, with procedures to minimise internal / external fraud.

The Charity for Civil Servants understands its responsibilities under the Proceeds of Crime Act 2002. We have procedures in place to monitor transactions and staff are trained to understand money laundering. We have a legal duty to report any transaction to the police that we consider suspicious in nature.

  • We will ensure age restrictions are adhered to.
  • The individual is resident in the UK.
  • We also retain the right to cancel participation should we suspect criminal activity.

Ensuring that gambling is conducted in a fair and open way

We will ensure that:

  • Players have access to clear information on matters such as the rules of the Lottery and the prizes that are available.
  • The rules are fair.
  • Any advertising and promotional material is clear and not misleading.
  • The results are made public.

Protecting children and other vulnerable persons from being harmed or exploited gambling

We will use our best endeavours to address the following issues:

  • Under age gambling – it is illegal for individuals under the age of 16 to enter. The minimum age for participation in the Community Lottery is 18. If for whatever reason, upon winning any individual is unable to prove that they are 18 or over then any winnings will be forfeited. Training information will be made available to all staff / volunteers / stakeholders regarding the sale of lottery tickets to under 18’s and the procedure to take should they encounter this situation.
  • Self-exclusion – a procedure is in place to exclude supporters from lottery mailings, upon request.
  • Provide information on gambling support organisations – we will provide contact details or links on the Charity website or via other media to GamCare and other relevant / appropriate organisations.
  • Self help and awareness information – we will provide self-help and awareness information on the Charity website or other media together with links to or contact details of GamCare and other relevant / appropriate organisations.

Give us a call...

For confidential support and advice call 0800 056 2424 Monday to Friday 10am to 3pm