Currently applications are taking at least six weeks to be allocated to a caseworker. To help us deal with these requests, our phone lines will be open 10am to 1pm. To check the status of your application, please log into your portal account.
Get information and links to further help on what to do in a crisis and if you're struggling with food.
Who do we help?
Civil servants, past and present, and their financial dependants (click here for more information). If you work for an organisation sponsored by a government department, you may also be eligible.
If you work in a government office but are paid by an agency or private company, you are not eligible. Employees of the Armed Forces, National Health Service or Local Authorities are not eligible.
We’ll need details of your Civil Service connection, including National Insurance, payroll and pension numbers and workplace address.
Please read our Privacy Statement to find out how we use your data.
What can we help with?
If you are experiencing financial or other difficulties, we may be able to help. Everyone's situation is different. We work with you to understand the whole picture.
We offer a range of services and advice to help with life’s challenges, for example: debt advice, relationship help, support for caring responsibilities and mental wellbeing. Some are offered directly from our website – see digital tools, our services, information and resources at the top of this page.