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Grants and Support Officer

Full time (35 hours)
£30,442 per annum
Hybrid with minimum two days per week in the office (Cheam, Surrey)

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Our vision at The Charity for Civil Servants is to build a supportive community in which everyone has the chance to live their life to the full. We offer practical, financial and emotional support, always listening without judgement. Our Help and Advice Services is at the heart of delivering this support.

As a Grants and Support Officer, your aim is to make a positive impact by alleviating the issues people face – offering appropriate financial support and advice. You will be managing casework as part of a team of supportive colleagues and making decisions on financial assistance, as well as advising on income maximisation and financial capability.

To be successful in this role, you will be an excellent communicator in writing, on the phone and using digital media. You will be confident in handling difficult conversations with applicants and vulnerable people. You will also have knowledge of benefit entitlements and an understanding of basic budgeting. With previous experience of casework, you will be able to identify key issues from complex information and explore underlying issues.

The Charity supports hybrid working. In the role, you will need to commit to a minimum of two days per week working from our Head Office in Cheam, Surrey. The remainder of the week may be worked from the office or from home, depending on your preference.

Read the full job description. To apply, please submit your CV and a covering letter that states why you would be suitable for this role.

Closing date for applications is 11pm on Saturday 11 June. This is a rolling deadline and applications may close early, you are recommended to apply at your earliest convenience if you are interested in the role.

Shortlisted applicants will be invited to an interview shortly after the closing date. Our intention is to conduct interviews in our Head Office, but are happy to accommodate adjustments in order to be as inclusive as possible (please speak to us about how we can assist when invited to interview).

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

Strictly no agencies.

Give us a call...

For confidential support and advice call 0800 056 2424 Monday to Friday 10am to 3pm