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Your support is making a difference

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It’s impossible to predict what life will throw at us. Illness, bereavement, relationship breakdown, money worries, the strain of caring for a loved one – just some of the reasons why you might turn to us for help.

Over the past three years supporters like you have enabled us to respond to thousands of people in our Civil Service community who have been going through a difficult time in their lives. Thank you so much for all that you do to help, here’s just some of the work you’ve allowed us to do.

More than 180,000 requests for help

£5.9 million in financial support


Supporting people with money worries

Over the past year, our financial support went to people struggling on a reduced or insufficient household income and those affected by illness, disability, relationship breakdown or bereavement.

Working with other organisations, such as the Money and Pensions Service and National Debtline, we signpost people with complex debt problems to the support they need.

For those with money worries we also provide a dedicated Money Advice and Guidance service, webinars and financial capability tools.

In 2019, when we caught up with those that applied for help, they reported significant improvements in their wellbeing and confidence levels. In fact, these improvements can be calculated as creating £3.30 - £3.80 in social value for every £1 we invest in applicant help.

We gave almost £1.7m in financial support in 2020


Helping to improve people’s wellbeing

We’ve probably all experienced times when we feel anxious, stressed or depressed about things at home or at work. With this in mind, we’ve developed a suite of wellbeing resources to help.

Since its launch in 2018, our Wellbeing Hub has resulted in 7,400 emails to users and information has been downloaded 76,000 times. Over 8,000 people have watched one of the Charity’s webinars and podcasts which have also proved popular with people who find themselves in situations like Natalie. Our partnership with Sleepstation, has given more than 2,000 people access to their sleep improvement programme since 2019.

After using our Wellbeing Hub people say they now feel happier, more worthwhile and less anxious.
92% of people said our Wellbeing Hub had a positive impact on their situation


Giving carers the physical and emotional support they need

Many civil servants, like Mina, have found themselves balancing work and caring for someone.

Our Carer’s Digital Resource, which launched in 2018 in partnership with Carers UK, has had nearly 400 people register to access it. This one-stop shop supporting carers is full of information, tools and guides to help carers manage their responsibilities, and take care of themselves.

Carers can also access a digital tool that helps them reflect on their caring needs to secure their Civil Service Workplace Carer’s Passport. Having the Passport alongside our Carer’s Statement means people don’t have to explain their situation again and again.
413 people have used our Carer's Passport and Carer's Statement digital tool


Thank you to our Civil Service community

  • We’re so grateful to the 79,003 supporters who choose to give monthly, helping us raise over £3 million in 2020.
  • Since 2018, 36 supporters have kindly left a gift to the Charity in their will.
  • STEPtember300, our virtual walking challenge, involved 1,428 civil servants who shared their walking stories.
  • Thank you to the 753 civil servants who have joined us as Champions helping to promote the Charity in their workplaces.

Whatever happens, we’re here for you

Every 2 minutes someone accessed or applied for help

It’s impossible to predict what life will throw at us. Current, former and retired civil servants can get in touch with us knowing we’re here to help. We’ll ask the right questions to offer the kind of support that will make a difference and help get your life back on track.

Your financial contributions play a vital role in our work. Donate now.

Give us a call...

For confidential support and advice call 0800 056 2424 Monday to Friday 9am to 4pm